Who we are

This privacy policy applies to Status Financial Services Limited, https://statusmortgageservices.co.uk/ and related mobile applications. It tells you (the customer) what to expect when we collect personally identifiable information about you.

We will not collect any personally identifiable information about you unless it is in response to you using our website or actively applying for one of our products or services. We value your privacy and the security of your personally identifiable information is extremely important to us. The lawful basis by which we are collecting information from you is “the performance of a contract”.

This privacy policy is regularly reviewed to make sure that we continue to serve your privacy interests. We reserve the right to update this privacy policy as we deem necessary. Any changes will be posted on our site and if you have an account with us, we will email you directly if we deem it necessary.

For the purpose of the General Data Protection Regulation (GDPR) 2018, the registered data controller is Status Financial Services Limited whose registered office is 12 Schooner Walk, Upnor, Rochester, Kent, ME2 4GZ. Our trading address is 12 Schooner Walk, Upnor, Rochester, Kent, ME2 4GZ .

What information we collect

When you complete our Client Fact-Find on our website or on with your dedicated mortgage consultant, we collect the following information from you:

• Name, address and contact details;
• Employment details;
• Financial information such as banking details, salary, savings, and financial commitments; and
• Any other personally identifiable information necessary for the completion of a mortgage application.
• In addition to the above, we collect information from you through your communications with us – for example:
  • Identification and address verification;
  • Payslips and contracts of employment;
• Self-assessment tax returns and tax year overviews;
• Bank statements;
• Your credit reports.

We also collect information about your computer, including your browser type, your operating system, your device type and your IP address. We collect this information for site optimisation and product and service improvements. For more information on this please refer to our cookie policy.

We may also collect personal information from you over the telephone for mortgage or life insurance purposes. We may record telephone calls for training and monitoring purposes.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we will use your information:

The information we collect about you will be mainly used for the purpose of applying for a mortgage or any other product or service we offer. There are also other ways in which we will use your information – these are detailed below.

How we will use your information to:

• Manage any mortgage application(s) we are submitting on your behalf;
• Manage any life insurance application(s) we are submitting on your behalf;
• Carry out market research, profiling and business and statistical analysis including the formation of a view on you as an individual in order to service you and others better;
• Test our systems and develop our products (or any other similar purpose);
• Comply with any regulatory obligation we are obliged to; and
• If you have consented, we will contact you by any medium you have agreed to or provided us with details of, in relation to our goods and services.

How we hold your personal data on our systems:

• All data pertaining to a completed mortgage application will be kept on our systems for 6 years after completion in line with our regulatory requirements;
• If you have not completed on a mortgage application yet we will keep your data on file. It is your responsibility to ensure the information we hold is up to date;
• All data (including special categories of date) relating to any Life Insurance products you take out; and
• We may also use your data for internal statistical analysis purposes, although we will anonymise this data.

We may share your information with the following entities:

• Any Status Financial Services group company;
• Any regulatory/governmental body, ombudsmen or law enforcement agency who has jurisdiction;
• Any electronic identification firm we use for identification and address verification purposes only. Where this happens, this will leave a soft print on you credit file and will not affect your score.
• A mortgage lender, to allow us to make a mortgage application on your behalf;
• Any third parties that participate in the entire mortgage journey (e.g. solicitors, valuers, conveyancers and mortgage clubs);
• Suppliers who process your data on our behalf; we will have written contracts in place with such entities which require them to process your data only in accordance with our instructions;
• Any person or legal entity to whom we sell or transfer (or initiate discussions with to sell or transfer) our business or any part of it or any of our rights or obligations under any agreement we may have with you. If the transfer goes ahead, you agree that the purchaser can use your data in the same way as us; and
• Life Insurers with whom we complete Life Insurance applications on your behalf. We will ensure your data remains within the EEA and as a result is captured under the General Data Protection Regulation. If for any reason we use third parties that are domiciled outside of the EEA any such data storage will undergo further enhanced controls and checks, dependent on the country of storage. We will inform you of any such instance where this may occur.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The Openwork Partnership (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.theopenworkpartnership.com you are accepting and consenting to the practices described in this policy.

Data Protection

Collecting information and protecting your privacy

Our aim is to offer advice that helps you plan your financial future. To provide such advice, we need to know about your personal situation and your Adviser may request sensitive and private information about you, for example, your income, current financial arrangements, health, family commitments and any legal proceedings you may be involved in. Much of the information you provide will, as part of your application, be passed to the company whose products you apply for and details of how they use your information are included in their data protection literature.

If you are unable or unwilling to provide some, or all, of this information your Adviser will be unable to provide you with advice suitable for your circumstances. We do not collect personal information from third parties.

We are committed to protecting your privacy. As we would like you to be a lifetime client, we need to earn your trust and assure you that we will keep your personal information confidential and secure and only for as long as is necessary. The criteria we use to determine how long this period is can be obtained from Openwork’s Data Protection Officer at the address below.

We will use it with care and it will only be shared in the ways explained here, or if we are required to by Law or the Financial Conduct Authority (FCA).

Your personal information will only be held for as long as necessary and collected for the purposes of providing advice in respect of the range of products and services outlined in the Initial Disclosure Document or Client Proposition Brochure provided by your Adviser. In addition, we will make every effort to ensure that the information you provide is recorded accurately and that it is only passed to companies who comply with the General Data Protection Regulations (GDPR). If it is required to send your information abroad, we will only do so to countries within the European Union (EU) or to a third country that the EU has determined provides an adequate level of protection and where you are able to exercise your rights to access your personal information under the GDPR.

Controlling and using your personal information

A Data Controller is someone who determines the purposes for and the manner in which your personal data should be processed. Openwork, its Appointed Representatives (your Adviser) and the companies whose products you buy are all Data Controllers. Your Adviser will have given you their contact details and Openwork’s contact details are shown below.

We use your information in a variety of ways:

• To introduce you to a range of products and services offered by the companies we are associated with (or may be associated with in the future).
• To help with administration.
• To contact you with details of changes to products you have bought.
• For business analysis and research.
• For marketing products and services we think may be suitable for you (unless you ask us not to send you this information).
• To comply with the Law and/or FCA requirements.
• To verify your identity by searching publicly available records held by credit reference agencies.
• To prevent fraud and money laundering we may pass your details to other companies, public bodies including the police or to an insurer’s database. Insurance companies can search databases for any relevant information that exists about you.

We therefore process your data because it is necessary for:

• the performance of a contract to which you are a party.
• compliance with legal obligations to which we as the controller are subject.

None of the information gathered about you will be used in automatic decision making.

Your health details

If you apply for some types of insurance (eg. life insurance, pensions, sickness etc.) you will be required to provide details of your health. Under the GDPR, this is regarded as sensitive personal data.

Your Adviser will have access to your medical details unless you prefer to complete a medical statement of health in private. If this is the case, please send it with your application marked for the attention of the “Consultant Medical Officer” in a sealed envelope.

We do need your explicit consent to collect and process your health details, which of course you may withdraw at any time.

Mortgage credit checking

If you apply for a mortgage your information will be passed to the lender, who will carry out a credit check. You will also have to provide details of any criminal convictions you may have had. These details will be passed to the lender to carry out any necessary checks.

Marketing and sharing your information

The information you give us will be added to any other details we hold about you. Openwork will never sell your details to a third party, but we may share your information with carefully selected companies we are associated with. Therefore, we (or they) may contact you (by post, email, telephone or other appropriate means) to tell you about products, services or offers we believe may interest you. The products and services may not be related to financial services. You can ask us not to contact you for this reason, at any time, by writing to us at our Head Office. This will not affect your relationship with your Adviser.

We may have to pass your details to another Adviser if, for example your Adviser is ill or you need advice in a different product area. If your Adviser leaves we may pass your details to another Adviser so that we can continue to provide you with a high standard of service.

We may send your information to third parties that are carrying out work on our behalf.

Your Data Protection rights

You have certain rights under the GDPR. These include the right to:

Ask for a free copy of your personal information in a portable format.

Stop us sending you marketing material about products and services.

Have any incorrect information we hold about you corrected.

Ask us to restrict processing of your personal data.

As the processing of your personal information is necessary for a legal obligation placed upon us by the FCA and may be required for the establishment, exercise or defence of legal claims, we will not be able to permanently delete your personal information until the end of the period we have deemed necessary.

How to get more information

If you would like further details on how we use your personal information or if you have any data protection queries, please write to:

The Data Protection Officer

The Openwork Partnership

Auckland House

Lydiard Fields

Swindon

SN5 8UB

You may receive more information about data protection from the companies that we have introduced you to.

We may record telephone calls so we can check we have acted on your instructions correctly and to ensure we are giving you appropriate service. We may also monitor calls for security and training purposes.

Complaints

If you have any complaints about the way we or your Adviser have handled your personal information, please contact the Data Protection Officer at the address given above.

You also have the right to refer your complaint to the Information Commissioner.

The Openwork Foundation

The Openwork Foundation takes data privacy very seriously. Please  for details of their privacy policy and how they use any data you may provide to the Openwork Foundation.

Cookies

Our website uses cookies to distinguish you from other users of our website. A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name

Expiration Time

Description

CookieControl

3 months

Cookie Control cookies. This cookie is set in order to remember the user’s preferences in regards to cookies.

_dk_gtm_UA-60467721-1

2 weeks

Used by Google Analytics to store the number of service requests.

1P_JAR

1 month

Google cookie. These cookies are used to collect website statistics and track conversion rates.

CONSENT

27 years

Used by Google Ads Optimisation to store cookie consent preferences

NID

6 months

The purpose of this cookie is to store information about your preferences.

OGPC

1 month

This cookie enables the functionality of Google Maps.

Player

1 month

Used by Vimeo to enable the video to play.

Vuid

2 days

Used by Vimeo to store the usage history.

_ga

2 years

Used to distinguish users.

_gat

10 minutes

Used to throttle request rate.

_gid

1 day

This cookie is installed by Google Analytics. Data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form.

ARRAffinity

Session

This cookie is set by websites that run on Windows Azure cloud platform. The cookie is used to affinitize a client to an instance of an Azure Web App.

ARRAffinitySameSite

Session

See above

.browser-update.org

7 days

No description

__cfduid

1 month

The cookie is used by CDN services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.

UMB_UCONTEXT_C

Session

Used by Umbraco CMS and does not store any personally identifiable information.

UMB-XSFR-TOKEN

Session

Used by Umbraco CMS and does not store any personally identifiable information.

UMB-XSRF-V

Session

Used by Umbraco CMS and does not store any personally identifiable information.

UMB_UCONTEXT

Session

Used by Umbraco CMS and does not store any personally identifiable information.

ASP.NET_SessionId

Session

ASP.NET user session cookie. Does not store any personally identifiable information.

__RequestVerificationToken

Session

ASP.NET Anti Forgery token prevents CSFR attack. Does not store any personally identifiable information.

These cookies do not record any personally identifiable information (PII). You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.